What are the shipping times for your products?
We take 2-4 days to process your order and then 2-3 weeks to deliver it to you.

Do you ship worldwide?
No, we currently only send to USA addresses

Where do we ship your product from?
Our showroom and shipping center is located at 18915 W. Capitol Drive, Suite 108, Brookfield, WI 53045

Do you provide product tracking / tracking information?
Yes, wait 3 days after placing your order and ask us via email to email address

I received a damaged item. What can I do?
We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: midwestbeads@sbcglobal.net and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Brookfield, Wisconsin, USA

I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to unforseen problems such as weather, natural disasters, or other problems out of our control.  You can however trace your order and see where it is at any time. If you still feel that you need help in tracking your package or want to inquire about it, please contact us by email at the following address: midwestbeads@sbcglobal.net

Do you have a refund policy?
We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and that the product (s) concerned are not sold. For more information, please read more about our refund policy link to the refund policy